Questions?
Good.

Find an answer below.

Can’t find yours? Ask us.

01

Do I need to use your ticketing platform?

No. Access Control+ is designed to work with other ticketing and registration platforms. We can integrate through APIs or work with ticket and credential data supplied to the system.

02

What if my ticketing platform doesn’t have an API?

That’s fine. You can upload the tickets, credentials or other scan inventory that needs to be validated.

03

Can you work with paper tickets?

Yes. Access Control+ supports printed and paper tickets alongside digital tickets and credentials, provided they contain a supported scannable identifier.

04

Can we use our existing turnstiles?

In many cases, yes. We can assess your existing turnstile system and determine how it can be connected to Access Control+.

05

What if our venue doesn’t have turnstiles?

We can start from scratch. We can supply and configure turnstiles and build the access operation around your venue.

06

Do we have to buy your handheld scanners?

No. Access Control+ can work with compatible existing PDAs and handheld scanners. We can also supply devices where required.

07

Can turnstiles and handheld scanners work together?

Yes. They can operate as part of the same access operation, giving your team visibility across different gates and device types.

08

Can different events use different ticketing platforms?

Yes. A venue does not need to force every organiser onto the same ticketing platform. Access Control+ can sit at the access layer while different events use different ticketing systems.

09

Can we accept tickets from more than one system at the same event?

Yes. Multiple ticket and credential sources can be brought into the access operation, subject to the integration and validation setup required for each source.

10

What happens if the internet goes down?

Access operations should not depend entirely on perfect connectivity. Access Control+ is designed with real venue conditions in mind, including operations where connectivity can be unreliable.

11

Can we control which gate a ticket can use?

Yes. Access rules can determine where and when different tickets or credentials are accepted.

12

What happens when someone scans the same ticket twice?

The system can identify duplicate use and reject subsequent scans according to the access rules configured for the event.

13

Can we see what is happening at the gates live?

Yes. Operators can monitor admissions, rejected scans, device activity and gate performance while the event is running.

14

What do we get after the event?

A completion report, ready when the gates close: admissions against capacity and against your last event, ingress minute by minute, every refusal and why, gate by gate performance, device uptime and offline scans reconciled, every manual action and who took it, and recommendations for the next event.

15

Can it handle VIPs, staff, media and accreditation?

Yes. Access does not have to mean only event tickets. Different credentials and access groups can have different permissions, gates and rules.

16

How large does an event need to be?

It doesn’t.

Access Control+ can support a small controlled entrance or a large multi-gate venue. The deployment is configured around the operation you actually need.

17

Can you set everything up for us?

Yes. We can go beyond the software and help with hardware, configuration, integrations and deployment. If you have nothing at the gate today, that is a perfectly good place to start.

18

Do you only work with stadiums?

No. Access Control+ can be configured for events, conferences, arenas and other controlled-access environments. The access model changes to fit the operation.

19

How long does setup take?

It depends on what you already have. A software deployment using uploaded scan inventory is very different from installing new turnstiles across a venue. Tell us what you’re working with and we can determine the appropriate setup.

Still wondering?

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Get In Touch

Planning an event or running a venue? Tell us what you’re working with and we’ll show you what you need, from just the software to the whole gate.

A few questions. Only the ones that matter.

Access Control+

Access Control+ is built by Loft.

We make technology for events, venues and the people running them.

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